Returns

We want you to love what arrives. If something is not right, we will make it right.

14-day returns

You have 14 days from the day your order arrives to request a return.

What can be returned

To be eligible, your item must be:

In the same condition you received it — unworn and unused
With tags still attached, in its original packaging
Accompanied by your receipt or proof of purchase

How to start a return

Email sales@shymofficial.com with your order number and the item you would like to return.
If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your parcel.
Post the parcel back to us using the label provided.

Please request a return before sending anything back. Items posted to us without an approved return cannot be accepted.

Damaged, defective or wrong item

Please inspect your order as soon as it arrives. If anything is defective, damaged, or not what you ordered, contact us immediately at sales@shymofficial.com and we will put it right.

What cannot be returned

We are unable to accept returns on sale items or gift cards. Personal care goods, custom or personalised items, and perishable goods are also non-returnable.

Exchanges

The quickest way to get the piece you want is to return the original item and, once the return is accepted, place a new order.

Refunds

Once your return arrives and is inspected, we will let you know whether it has been approved. Approved refunds are issued to your original payment method. Please allow a little time for your bank or card provider to process it.

European Union — 14-day cooling-off period

If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must be in the same condition as received — unworn, unused, with tags and in its original packaging.

For the complete legal terms, see our Refund Policy.