Shipping Policy

International Shipping

We currently ship to selected international destinations. Rates are calculated at checkout based on your location and order weight.

• Shipping Across UK / EU / US / Canada / Australia

• Processing Time: 1–3 Days

• Est. Shipping Time: 3–7 Days (UK)
• Est. Shipping Time: 5–10 Days (USA / Canada)
• Est. Shipping Time: 6–10 Days (EU)
• Est. Shipping Time: 5–10 Days (Australia)

*Note: Shipping time may be slightly extended due to customs inspections, extreme weather, and war situation etc.

• For Support connect us on hello@shymofficial.com

Note: Working days exclude weekends and public holidays.

Customs duties and applicable taxes are fully included in your final pricing. In the unlikely event that you are unexpectedly asked to settle these fees, please proceed with the payment and send a copy of the official invoice to order@shymofficial.com. Our dedicated support team will promptly issue a full reimbursement or, if you prefer, apply an equivalent discount to your future order.

Order Processing

All orders are processed within 1–2 business days. You will receive a confirmation email once your order has been shipped, along with a tracking number (where available).

Tracking Your Order

Once your order is dispatched, you will receive an email with tracking details. You can also track your order by logging into your account on our website.

Delivery Issues

If your order hasn't arrived within the estimated time frame, please contact us at hello@shymofficial.com and we'll look into it for you.